DONOVAN Creative is an award-winning agency, and we’re looking for a Client Service Account Manager to work with our creative and account teams.

Job Description:

• Create and execute project work plans, work back schedules, contact reports and budget control reports
• Create, co-ordinate and manage the execution of creative and project briefs
• Identify and source resources as needed
• Manage day-to-day client/agency relationships
• Enforce project standards and quality assurance
• Ensure all documents are kept up-to-date and complete and are accessible
• Keep track of all details
• Solve unsolvable problems
• Pro-active in assessing client needs
• Persuasive writer and presenter

Requirements:

• Extremely detail oriented and organized – keep track of all details
• Process oriented
• Previous agency experience – minimum of 2 - 5 years
• Thorough understanding of the creative process, as well as experience with both traditional and new media
• Strategic thinker and idea generator
• Ability to understand client requirements and deliverables
• Ability to lead and manage cross functional teams
• Excellent presentation skills coupled with strong written and verbal communication skills
• Ability to effectively manage multiple projects/tasks of varying complexities and meet tight deadlines in a fast-paced environment
• Great attitude with excellent creative thinking and problem solving skills
• Strong work ethic