H&R Block Canada, a leader in the tax preparation industry, is looking for a User Experience Designer to join its fast-paced and dynamic Digital Solutions team. Please note: this position can be located in our corporate headquarters in Calgary (Midnapore area in SE), or in Toronto.

We offer our associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent associates enjoy:

• Free tax preparation service for associates; discounts for their families and friends
• A comprehensive group insurance package
• A stock purchase plan
• A health/fitness reimbursement program
• An employer-matching Registered Retirement Savings Plan

Key Areas of Responsibility:

• Assist in evolving existing tax preparation solutions (H&R Block Online and do-it-yourself Tax Software)
• Help to create new digital solutions by developing a coherent design language for the H&R Block Canada digital product
• Collaborate with digital product managers, writers, developers, and business stakeholders to identify requirements for digital solutions
• Conduct focus groups, surveys, and one-on-one research activities with clients and colleagues
• Drive projects from brainstorm sessions through to implementation
• Consistently deliver brilliant design in a fast-paced, interactive, and agile environment
• Engage in regular constructive critiques to refine the best possible designs for our products
• Present ideas and designs effectively and participate in regular design reviews

Key Qualifications:

• Post-secondary education in User Experience, Human-Computer Interaction, or Visual /Graphic Design, or an equivalent combination of education and professional experience
• 3-5 years' of professional design experience
• Understanding of user-centered design principles and agile development
• An outstanding and diverse portfolio that demonstrates strong user experience research and design principles
• Knowledge of responsive design, visual design, typography, colour, and layout
• Effective verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office, Adobe, wireframe tools
• Ability to work in a high-paced, continually changing environment