Description:
The Social Media Community Support Manager works as part of Tier 2 Publisher Support group. He/She is responsible for engaging and supporting developers in various social media outlets such as discussion boards, blogs, and various popular social media platforms.  He/She will have a complete understanding of the publishing experience a developer goes through in order to publish content on Nokia Store.

He/She will help identify opportunities for the team to further evolve to a world class support function by collecting information, defining support via social media, benchmarking operational and technical best practices to recommend improvements, and measure and identify opportunities to improve the overall Nokia Developer experience.

Responsibilities:

• Develop the Nokia Developer community by actively engaging and providing world class support via various social media platforms
• Define the social media support strategy
• Experiment on ways to leverage social media activities
• Benchmark effectiveness of discussion boards, help pages, engagement, social media streams and developer sentiment as well as against key competitors
• Work collaboratively with marketing, developer support, publishing support and various groups to develop and promote social media initiatives
• Measure and track trends and issues to improve developer support and experience
• Increase visibility, traffic and membership to all social media venues
• Proactively engage the audience

Qualifications:

• Minimum: Bachelor's degree in advertising, marketing, communications or equivalent work experience
• Proven track record of managing social media initiatives for businesses
• Knowledgeable with mobile development and/or publishing ecosystem
• Experience gathering and interpreting data analytics
• 3+ years of technical customer service experience
• Excellent writing and communication skills
• Demonstrated ability to plan Social Media strategies
• Ability to work as an individual on a project or in a team environment
• Strong organizational skills and ability to tackle multiple projects