SDI delivers services designed to help solve our clients’ toughest business issues. Our unique combination of resources includes sports marketing services, brand awareness, loyalty programs, and communications strategies. SDI is recognized as one of the largest sources of integrated marketing solutions services in Canada.

The Position:

The main purpose of this position is to manage and shape the communication and workflow with our most important asset- our clients. The Client Services Manager (CSM) is accountable for overall client management; business and financial management including client budgets and SDI’s profitability; and to support the management in new business acquisition. The position reports to the Vice President.

RESPONSIBILITIES

• Develop and maintain excellent business relations with new and existing clients and continue to strengthen the relationship by finding value-add solutions
• Network and develop relationships and trust among clients to support in new business acquisition
• Project revenue adequate to sustain profitability and growth for the department and Company while meeting objectives and standards with financial accountability
• Determine client needs to develop and execute a client development plan that supports the strategy for the account(s) and deliver solutions for the client.
• Responsible for the financial management of the client account(s) and for identifying accurate projected estimates and results
• Responsible for the adherence of all contract specifications and successfully implementing client contracts by communicating goals and objectives effectively to the account teams
• Actively promote and develop the client’s business
• Collaborate with clients to implement program changes, and communicate changes to account teams to ensure objectives and expectations are being met
• Continuously provide thorough knowledge, insight and communication to clients to ensure all facets are being covered, and objectives and expectations are being met
• Represent the Company and its business clients to the public in a professional and ethical manner, while maintaining a high level of confidentiality
• With the assistance of Human Resources, effectively manage the recruitment and selection of professional and qualified account teams
• Effectively manage the learning and development of the account teams to ensure skills are being properly utilized; quality work is being contributed at all times; and high performers are being retained in the Company

QUALIFICATIONS/EDUCATION/EXPERIENCE

• Bachelors Degree with a focus in business and/or marketing, or equivalent
• 5-7 years experience as a Client Services Manager, or equivalent
• 7+ years experience with a Marketing Organization or Agency

SKILLS

• Event/logistics planning and execution experience
• Client facing project experience
• Excellent managerial and leadership skills
• Strong budget and critical path management skills
• Understand the business strategy and to recommend tools that will add value
• Proficient computer skills in Excel, PowerPoint, Word, and Outlook, internet/research platforms
• Proficient verbal and written communication skills
• Ability to work accurately under tight deadlines and manage multiple deadlines simultaneously
• Possess a creative mind with “out of the box” thinking