THE BRAND

Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.

THE ROLE

Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
Be on the shop floor

• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience

Retain and develop talent

• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
• Establish a learning culture and maintain a strong connection of the store team to the Brand.

Advocate product

• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory

Nurture customer relationships

• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same

Drive store performance and productivity

• Build and maintain familiarity with the local external environment; customers, competitors and talent.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives<

THE PERSON

The ideal candidate will have:

• A minimum of 1.5 year of retail experience as a General Manager or 3 years previous experience as an Assistant General Manager: preferably in a luxury retail environment
• Strong clienteling background
• Willing to work in and promote a team oriented environment
• Must have strong leadership skills and demonstrate a strong leadership background
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff. Consistently show a positive attitude & take responsibility for own actions
• Must be results driven and flexible to change
• Advanced knowledge of POS System and basic computer skills (MS Word, Excel, Outlook)
• Must have balanced strengths in operations, merchandising and personnel management

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply with a CV and covering letter, stating your salary details.