Guest Author | FreshGigs.ca - Part 7

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The Art of Marketing: Vancouver 2015

TheArtOf Marketing Vancouver 2015 - FreshGigs Recap

by Sheila Hansen

What do mints, Kodak moments, selfies, Lady Gaga and 2 a.m. decisions have in common? They were all used to illustrate the finer points of messaging at the Art of Marketing conference, April 15 at the Vancouver Convention Centre.

Five marketing mavens/bestselling authors each took to the stage during the daylong event to share their expertise with some 1,200 attendees. We were enlightened, emboldened and entertained. Here is what made me go “hmmm” long after the ballroom lights came on:

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Lessons from The Art of Sales Conference in Toronto

TheArtOf - FreshGigs

The impressive lineup of speakers at The Art of Sales in Toronto included:

Here are some of my favourite lessons and highlights from the event:

Focus on your one percenters – they are the ones engaging. It’s five times cheaper to keep a customer than to get a new one.

Scott Stratten

You are the Brand. His theory is that everything is part of the sale, and it’s what happens in between that affects the sale.

“Joshie” and “The Ritz”

A child forgot his stuffed animal, Joshie, after a family stay at The Ritz. Before sending him back, the staff took pictures of Joshie having a massage, sitting by the pool, working loss prevention and even gave him an ID badge. What happened? The father told everyone about it – word of mouth – spreading emotion. The story is what customers tell, not you.

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How You and Your Creative Team Can Generate Better Ideas on Demand

creative-team

Q: Sadly, I recognize that there’s no switch to flip to turn on creativity. Are there techniques you find the most helpful to generate ideas?

A: Here’s the big surprise: you really can turn on your creativity, on demand–whether your business card has the word “creative” on it or not.

One of the luckiest days of our partnership as a writer-art director team was attending a Tom Monahan workshop put on by the Art Director’s Club of Canada in the 90’s. Tom, a “creativity coach” at Before & After, explained to the big room full of Toronto agency people that the reason we don’t have tons of fresh ideas all the time largely comes down to editing ourselves prematurely in the idea generation process, and staying close in to the familiar.

We gravitate to what’s already worked for others (it’s no coincidence wave after wave of advertising bears a resemblance to the most awarded work of any given year) because it feels safer than striking out for new territory. And we worry about failure if we dare challenge something that’s already considered a success. We had lots of experience with the latter, with quite a few big, older brands that came with spoken and unspoken rules.

You can generate a ton of ideas to solve your problem by creating a chain of Post-it notes, with one idea per note.

Before we worked on Dove for the first time, it was a successful brand built on 7-day tests and testimonials. We’d seen the classic “pour shot” a thousand times: moisturizing cream filling a clear Dove bar-shaped container to make the point that this was the secret to better skin. Countless teams before us had conformed to the winning formula, that kept selling boatloads of Dove.

It was only when a very bold CMO demanded something different to confront a new business challenge that we broke open the box and gave ourselves permission to let everything and anything pour out of our heads.

This is the basic idea Tom promotes in his “100 Mile an Hour Thinking” exercize: dump out everything you can think of, good and bad, without editing yourself and as fast as you can. In creating a huge pile of ideas, you have the raw material to get to the best ideas.

Here’s how to do the best brainstorming technique ever (and we use the word “brainstorming” knowing most people HATE them. What a waste of time, how uncomfortable, and how unproductive. Take a leap of faith, this one is different). It uses quantity to get to quality. By hunting for any idea, instead of the precious big idea, you take the pressure off, automatically making it possible to access a bottomless pit of ideas. And by making your objective as many ideas as humanly possible in just a few minutes, you make it impossible to judge, to feel fear, to feel stupid, or any other negative emotion that often comes with a slower process. The high tech devices you need to do this are a pen and a Post-it pad.

We’ve found this method to be something of a miracle. It banishes forever the fear of the blank page.

You can generate a ton of ideas to solve your problem by creating a chain of Post-it notes, with one idea per note. You can work with up to 5 people to do this. In just 2 minutes, create the longest chain possible. (Multiple pairs or teams can make this into a contest to see who can make the longest chain, if you want.) No discussion, but say your idea out loud (which could spark someone to build on it). Considering the way to win at this is to go very fast to make the longest possible chain, no idea is too silly. Go go go. After you’re finished the chain, as a group, decide which idea is best. Only take a minute to make the choice. A big part of why this whole exercize works so well is that there’s no chance to overthink anything. You’ll see something, out of the dozens, that sparkles. Or a real turd could make you suddenly think of something that’s actually good. (For instance, if you were looking for a way to generate sales for an airline that has to increase fares because of higher oil process, and someone wrote down “all flights go to Hawaii”, maybe that sparks the thought of a lottery on every flight, where a passenger will win a free ticket to a fabulous destination).

The next step is to kill everything. And do it all over again. But go for twice as many Post-its, and no repeats from the first round. WHAT?! Yep. Then after 2 minutes, again, look for the best idea in the chain. You’ll find this round of ideas is suddenly more bizarre, more silly, more creative. And the outrageous ideas easily spark “real” ideas. Where the pair, or group, feared they couldn’t possibly have more ideas, they came. And more easily, because you got the hang of it. But also because if the idea is to generate a ton of ideas with no pressure for them to be good, there’s no limit to how many you could have. You could do it all day. And they’ll keep getting better.

We’ve found this method to be something of a miracle. It banishes forever the fear of the blank page. It means you don’t get attached to your precious ideas, because you know from now on you can have way more in minutes after your idea died in the presentation. You’ll find you have way more, way fresher ideas. And you can do things like spend more time on fine-tuning, expanding on the idea, or maybe even deciding you want to go back and start over because you’re inspired to try another angle.

A summer intern won a Grand Clio for birthing “Diamond Shreddies” with this, in 20 minutes. We used it to kick start projects with the whole team, agency and client side. It sometimes flushed out great strategies. Line extensions. Campaign platforms. You could use it at home for a wedding theme, to solve virtually any problem.

It’s also fun, naturally team building and great for people who might normally tend to be less assertive in a group. It levels the playing field in a wonderful way, because when people tap into their right brain (as this enables you to) literally everyone can have ideas. We’ve used it with architects, fashion retailers, marketers and creative people that number in the thousands at this point. You can teach it to anyone who needs ideas. (And who doesn’t?) Your co-workers, your clients, your teenager.

Run don’t walk to order Tom’s Do-It-Yourself Lobotomy. We’re eternally grateful to him for changing our careers; sparing millions of Canadians from dull ads, handing our clients better sales, and winning the odd award. You could be the next Tesla when you crack open your brain. Have fun.

Nany Vonk and Janet Kestin of Swim have 13 years as Co-Chief Creative Officers of Ogilvy& Mather Toronto. They have worked with global brands including Unilever and Kraft and were leaders behind the Cannes Grand Prix winning work on Dove’s Campaign for Real Beauty.

Networking Tips to Land Your Dream Job

Business-Networking-1

Most professionals who work within marketing communications, media or the creative industries will inform you that if you are participating in the great job hunt your chance of successfully landing your dream job or finding an ideal client will often be based on ‘who you know’ rather than ‘what you know’.

This can, at times, be disheartening especially for those of you who have moved cities, changed careers or are entering the job market after an extended period of time away.

Only connecting with someone when you need something from them is not sincere and will cause you to lose connections.

However by following a few simple rules, successfully building a strong professional network is not as daunting or difficult as it may seem.

Think about who you already know?

Take a moment to write down a list of all the people you currently have in your network, this may include close friends, family members and previous colleagues. You will soon discover that you network is actually larger than you first thought and that people who you may see every day could very well be the key to your success.

Find and attend RELEVANT networking events.

There are many associations and groups within Canada that regularly hold networking events. These events are great places to meet like-minded professionals in a casual and often fun setting.  Websites such as www.meetup.com, LinkedIn, Twitter and Facebook are also great tools that you can use to find out about local networking opportunities. Continue reading

11 Tips For Landing Your Dream Job

I’ve heard career counsellors say you shouldn’t spend more than 20% of your job search time responding to jobs on online job boards.

Truth be told, I landed most of my jobs by responding to job alerts and ads.

In addition to having a great resume, preparing targeted cover letters, personal branding, networking and following up, I’d like to present some additional steps that will help you stand out and land a position that fits your skill set and interests.

Practice your 60-second elevator pitch and use it when you meet new people. Have business cards handy.

Continuing applying for jobs through online job boards such as Freshgigs.ca, Workopolis, Monster and others. Whenever possible, set up job alerts and you’ll automatically receive an email when new jobs are posted.

Follow hiring managers, recruitment staff and key people in the companies where you want to work on Twitter. Jobs are sometimes posted on Twitter before appearing on a corporate website or a job board.

If you belong to a professional association check their job board. If you don’t belong to a professional association, consider joining one. You’ll have access to their job board and get valuable opportunities to network with people in your industry.

Complete or update any online profiles you have and build your network. In addition to reviewing your resume, covering letter and references, hiring organizations will access your LinkedIn page. Make sure any online profile you have is complete, up-to-date and accurate. Explain your skills in a clear and concise manner and highlight your accomplishments. If you’re a writer, designer or artist, make sure to showcase your portfolio with your work samples and add it to your profile.

Social media is a powerful way to meet people and build networks, however, to land a job you need to get in front of people who make the hiring decisions.

Find and work with a recruiter. Many recruiters (also known affectionately as head hunters) have direct access to hiring managers. They may also know about positions that are not posted on jobs boards. They can be especially helpful if you have specialized or in-demand skills or experience.

Increase your social media presence and profile. Consider starting a blog. You don’t have to write about your industry, simply choose a topic that you have knowledge in or are passionate about. Contribute regularly (once a week is fine), include photos and break up your writing into easy-to-scan digestible chunks. The key to writing a blog is to make it personal. Write like you talk – make it personal and clearly present your point of view.

Don’t forget to publicize your blog. (Is a blog still a blog if nobody reads it?) Tell your friends about your blog and include a link to it on any of your online profiles. Tweet to announce your blog and each time after you publish a new entry. You can even include a link to your blog in your email signature.

Follow and comment on tweets and posts from key influencers. If, for example, your blog is all about movies, search for a few well-known movie critics on Twitter and follow them. Comment on their tweets and blogs (and re-tweet their tweets). You’ll find that some of them will  start to follow you and read your blog. And you never know who they know. Plus, when someone in HR checks you out, they’ll see that you have a strong social following – which can help.

Join a Meet Up group and network (in person). Visit meetup.com and look for groups in your industry, field or activities and topics that you find interesting. Meeting new people is a great way to network. Practice your 60-second elevator pitch and use it when you meet new people. Have business cards handy. If you’re not working, print out cards that list your expertise and include your contact information, Twitter handle and blog address.

Social media is a powerful way to meet people and build networks, however, to land a job you need to get in front of people who make the hiring decisions.

Your 11-step program for landing a job

  1. Apply for jobs on FreshGigs.ca and online job boards
  2. Join a professional association
  3. Access their job boards
  4. Complete and/or update your online profile(s)
  5. Stay positive and be happy. Fit is as important as skills and experience. (See Employers Hire People They Want To Be Friends With, Study Finds.)
  6. Increase your social media presence
  7. Tweet about topics that demonstrate your brand and personality
  8. Start a blog and promote it
  9. Follow people in your industry on Twitter.
  10. Comment and re-tweet when you find articles from your key influencers
  11. Attend professional networking events. Social media can open the door however, you need to get in front of real people to land a job.

If you are searching for a job at an ad agency, check out 10 Tips To Get A Job At An Ad Agency.

About the author:
Brian Moran
has written communications for the financial and fundraising sectors for 12 years. He enjoys music, film, staying active and urban life. As a long-term volunteer, he has ushered many Hollywood A-listers along the TIFF red carpet.

3 Steps to Managing Your Work More Effectively

As marketing, communication and creative professionals in Canada, our role is to find creative solutions to help our clients find success. We consider questions like the following:

  • What are the consequences if we …
  • Why do we…
  • Tell me more about…
  • Give me some examples of…

We blend ideas.  We ask questions our clients haven’t thought about.  We turn ideas on their head.

We create value by combining process and content to deliver ideas that resonate with our targeted audience.

In the workshops that I run with my clients, we never have trouble coming up with lots of good ideas.

But oftentimes, the biggest challenge for successfully completing a project is setting and managing expectations. Whether you are an internal stakeholder or an external consultant, creating and managing relationships is the foundation of project success.

How do you set and manage project expectations?

Here are some of the common considerations to build stronger relationships – right from the start. Continue reading

Will Speaking French Help Me Land a Job?

When applying for a job, it should come as no surprise that an abundance of skills is never a bad thing.

That being said, certain skills are greater assets than others, and in an economy where time spent developing these skills costs money, it’s important to know which ones are worth investing your time and money in, and which ones can be left on the shelf.

One of those skills that those applying for jobs may consider, is being bilingual. After all, Canada is a bilingual country.

The question though is, do applicants who are fluent in both English and French have an easier time finding employment? And as an extension, once they become employees, will they earn more money?

Before we answer these questions, we must first look at what it takes to be considered bilingual by an employer.

Are you bilingual?

The promise of being able to find a job, as well as earn a higher salary is compelling, but what exactly does it take to be considered a bilingual applicant.

Marijke Kanters of Nova Consulting says that the companies she works for have “pretty high standards.” If it is clear that an applicant isn’t native to the language, a French skills test is put in place to rate the applicants ability. The scale ranks 0 to 10. Marijke explains, “Usually 8 out of 10 is fine. But some companies do want native French speakers.”

Up to a 10% increase in income…”

What bilingual jobs are available?

A quick search on multiple job websites will show that there is an abundance of bilingual jobs available amongst many different industries. As of October, the number of “bilingual” labeled jobs reached 4,557. That’s a pretty big number of opportunities throughout Canada. Continue reading

Marketing career change: from the advertiser to the advertising agency

“So, tell me about the agencies you have worked for before…” an advertising agency’s Account Director asked me during an informal interview. “None” is the only answer I could come up with, followed by the dreadful truth: “I come from the client’s side”. Very dramatic. Would we have been in the middle of a thunderstorm, lightning and blinking light bulbs would have perfectly complemented the scene.

Even a fast-learner would inevitably get lost the first couple of days or weeks.

In the marketing world, switching from working at an advertiser who hires advertising agencies, to working for the accounts department of an actual agency is quite a process. What makes it so challenging?

The Fifth P

Marketing executives commonly deal with the 4Ps (Product, Place, Price, Promotion), but they are not really aware of the fifth P – the agency’s P – namely: the Process. Who does what? When? With whom? Where is the brief template? And the contract template? Is there even a contract signed for each project? Seen from this angle, it would indeed require a lot of patience for an Account Director to hire a new Account Manager who comes from the client’s side. Even a fast-learner would inevitably get lost the first couple of days or weeks. Unless the agency provides the new employees with a comprehensive training program that will enable them to quickly understand how and where to find the useful tools and resources.

Why would marketing specialists ever want to move to the agency world in the first place?

As far as the marketing specialists who are passionate about communication and advertising, it has a lot to do with their frustration of not being able to focus more on these specific areas. Where they come from, it’s all about R & D, consumer research, trends, range structure, budget forecast, and market shares, whilst promotion is often the last issue that is being brought up at the time of a product launch. The communication campaign is then left in the hands of the agency. Later in the product launch process and once the campaign is approved, the marketing team’s main responsibility is only to interface with the project manager at the agency in order to deal with day-to-day issues. Continue reading

Behind the Picture: What is the Added-Value of a Photographer?

Each time I meet professional photographers, they talk about how difficult it is to give value to their work. This is especially true in a day and age where we all have a camera at hand in one of the devices we carry…and that it looks so easy to take a picture. To get a better perspective on the issue I met Florian Hossfeld, a professional photographer, and asked him to tell me what photography is really about and what I should pay attention to when I order a photo shoot, plus what to look for when buying pictures on a stock photography website.

Even if the picture looks simple, the client should be able to tell how much research and work the photographer accomplished to create it.

How can I be sure I choose the right photographer?

First, to make sure you choose the right photographer, you should interview several ones and have a close look at their work. Each photographer should have a professional website, with pictures organized in different categories. On their website, you should find a short presentation of what they do and if they are specialized in a specific area. For example, being able to master film and medium or larger format cameras is a sign of expertise. They should talk about the way they see their passion, whether they have a technical approach of it or a more artistic one, and how they learned about it. When looking at their photo gallery, their style must talk to you while not being too stereotyped.

What information should you find in the brief to be able to deliver relevant pictures?

I should find the context of the campaign, its objectives, the information about the product, its purpose and who the target is, as well as the atmosphere you need the product to be surrounded with. Ideally, the client should describe his intention in every possible way, as if referring to each of the 5 senses to give a global vision of what he needs. The more information I have, the better. If I feel like I don’t have enough information, I will do my own research and in any case, add my personal touch to the photo. Continue reading

“What is it exactly that you do?” – Marketing disbeliefs inside and outside the company.

Guest post by Isabelle Loiseau, a marketing & communications professional. She has been working in Paris on BtoB and BtoC top of range brands, mainly at advertisers in the paper industry, and worked on awards-winning campaigns. She also writes. Her first short-stories compilation will be published this fall. She is now living in Vancouver.

As we live in a world of marketing and advertising, it is a business area that either looks easy to some people or upsets others.

As I was talking to a friend the other day, trying to cheer him up with issues he was going through, he gave me a “please stop with your marketing, you just sound like a brand signature” . That did not offend me. As I reminded him, Nike’s “just do it” or Apple’s “think different” are great inspirational brand signatures that actually talk to a lot of people. And there is nothing to be ashamed of.

As we live in a world of marketing and advertising, it is a business area that either looks easy to some people or upsets others. It’s the same inside a company where employees outside of the marketing department seem to always have an opinion on the latest campaign of a product launch and question the choices made on the design, the signature, even the distribution network. The marketing principles are a blur to a lot of people from other departments and I always find it useful to explain the context of a campaign to the next door office colleagues whether they work for the legal or accounting department and actually ask me “what is it exactly that I do?” Continue reading